Privacy Policy

This Privacy Policy explains how Print Haven handles personal information in connection with its website and print studio services. It applies to enquiries, file submissions, proofing, production, collection, and local delivery within Perth.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Email contact

office@prunegumscissors.click

Telephone

+61 412 085 882

Postal address

140 Mounts Bay Road, Perth CBD, WA, 6000

Privacy enquiries

office@prunegumscissors.click

01 · Purpose

How We Use Information

We use personal information to respond to enquiries, review uploaded files, assess resolution and profile settings, discuss size and paper options, prepare quotes, manage test print review and final quantity approval, produce printed items, arrange protected packaging, collection, or local delivery, process payments, maintain business records, and handle support or follow-up communication. We also use technical data to operate, secure, and improve the website.

Processing is limited to the operational and administrative needs of the print studio.

02 · Sharing

Service Providers

We may share personal information with payment processors, website and file-handling providers, delivery or collection support services, and other operational suppliers that assist us in running the business. These parties are expected to use the information only for the services they provide to us and to handle it in a manner consistent with their own obligations.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosure

We may disclose personal information when necessary to comply with applicable law, legal process, or a lawful request from a public authority. We may also share information where disclosure is needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Print Haven, our customers, or others.

Disclosure may be required where law, court process, or regulatory obligations apply.

Your Rights

Individuals may ask for access to personal information we hold about them, and may request correction where information is inaccurate, incomplete, or out of date. In some cases, we may decline a request or limit what we can provide where permitted or required by law, or where the request would affect another person’s rights or our legitimate business records.

Available rights depend on the nature of the information and the law that applies to the request.

Making a Request

To make a privacy request, a person should provide enough detail for us to locate the relevant record and confirm the nature of the request. We may ask for additional information before responding. If a request cannot be fully granted, we will explain the reason where appropriate.

Requests are handled after reasonable verification of identity and scope.

Retention of Information

We keep personal information only for as long as it is needed for the purpose for which it was collected, including service delivery, recordkeeping, dispute handling, and compliance obligations. When information is no longer required, we take reasonable steps to delete, de-identify, or archive it in a manner consistent with our operational needs and legal duties.

Retention is based on business need, legal obligations, and the practical life of the relevant record.

Policy Changes

If we make material changes, we will update the policy text and take reasonable steps to draw attention to the revised version where appropriate. Continued use of the site after an update will be treated as acceptance of the revised notice to the extent permitted by law.

We review this policy from time to time and record the effective version on the site.

01Data Collected

Information We Collect

We may collect contact details, order and inquiry information, uploaded image files, file specifications, consultation notes, payment-related records, delivery or collection details, and technical data such as device, browser, and usage information. Where a user submits artwork or other content for printing, we also process the files and related instructions needed to complete the requested service.

The categories of information depend on the way a person uses the site and services.

02Collection Sources

Sources of Information

We collect information from contact forms, email correspondence, file uploads, quote and order requests, proofing and review steps, payment processing, and delivery or collection arrangements. We also receive limited technical information automatically through the website and related systems, including logs and cookie data.

Some information is provided directly, while other information is created during normal site and service use.

03Cookie Types

Types of Cookies

We may use essential cookies to support site security and core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. Similar technologies may also be used for basic performance and functionality purposes.

Cookie use is limited to operational, preference, and analytics-related functions where enabled.

04Cookie Controls

Cookie Controls

Users can usually manage cookies through their browser settings, including blocking or deleting cookies already stored on a device. Some cookies are necessary for basic site operation, and restricting them may affect form submission, file upload, or other functions. Where applicable, cookie prompts or settings tools may also be used to adjust preferences.

Browser settings and device controls may limit non-essential cookies, subject to how the site functions.